Senior Technical Leader Operating at Program Manager Scope
I turn technical chaos into predictable delivery through AI automation, governance frameworks, and systematic process improvement. Promoted 3x in 4.5 years, I operate with Technical Program Manager scope, leading programs ranging from 3 to 15+ teams building external APIs, internal applications, and GenAI tools.
Jarett Elser
Technical Program Manager
Teams Coordinated
On-Time Delivery (2+ years)
Promoted (4.5 years)
Trained
Proven Results Across Enterprise Software
I don't just coordinate delivery—I build systems that make organizations ship faster, smarter, and more reliably.
100+ Features Annually
Coordinated 3-15 teams across programs
100% Planning Accuracy
10 consecutive quarterly commitments
Enterprise-Scale Systems
Policy quotes, issuance, and servicing
Enterprise Applications
For agents, underwriters, and service representatives
6 AI Agents Built
Atlassian Rovo, available for use
200+ Practitioners Trained
Agile, Scrum, AI, tooling workshops
40% Velocity Increase
Process optimization and automation
30% Cycle Time Reduction
Dependency management and coaching
Legal & Engineering Bridge
Compliance without sacrificing velocity
Cloud Migrations Led
Infrastructure transitions and platform upgrades
NFR Champion
Performance, reliability, security standards
Cross-Functional Orchestration
Product, engineering, legal, security, ops
Career Progression: From Engineer to Enterprise Program Leader
Consistent track record of promotion and delivery excellence across Fortune 100 and high-growth technology companies.
Amazon Robotics
Program Management Co-op
Jul 2019 - Dec 2019
Featured Program Management Experience
Context
Owned program management for robotic fulfillment center launches—coordinating the physical build-out of warehouse automation systems across Hardware, Software, Supply Chain, Manufacturing, and on-site Deployment teams. This co-op established the program management fundamentals I now apply to enterprise software delivery—same coordination skills, evolved domain.
Key Achievements
Managed program delivery for multiple site launches with $25M+ capital per site
Developed BOM automation and tracking tools for complex hardware/software integration
Created Tableau dashboards increasing visibility to 100% of critical milestones
Coordinated novel, first-of-their-kind deployments across distributed engineering teams
Early Career & Technical Foundations
Hands-on technical and operational experience that informs program leadership and architectural decision-making.
SharkNinja
Test Engineering Co-op · Jul 2018 - Dec 2018
Developed robotics testing protocols, built test fixtures, executed experiments, and trained engineers.
Evoqua Water Technologies
Design Engineering Co-op · Jul 2017 - Dec 2017
CAD modeling, mechanical analysis, prototype testing, and technical documentation.
Dronegenuity
CRM & Operations Intern · Jan 2020 - May 2020
Salesforce CRM coordination, customer engagement, and sales/marketing initiatives.
USG & BJ's Wholesale
Production & Operations · 2016
Production operations, safety training, and customer service experience.
My Leadership Methodology
A proven 4-step approach that scales solutions beyond individual teams to transform entire organizations.
Democratizing AI Automation
IDENTIFY SYSTEMIC PROBLEMS
Question assumptions and challenge "how things work."
Teams spending hours on repetitive manual work: sprint analysis, retrospective summaries, story refinement, and documentation—time that could be spent on strategic thinking and problem-solving.
BUILD SCALABLE SOLUTIONS
Create technical solutions designed for enterprise adoption.
Built 6 Atlassian Rovo AI agents to automate workflow bottlenecks—including a meta-agent that teaches users how to create their own agents.
SCALE THROUGH EDUCATION
Documentation + Training + Coaching = Lasting transformation.
Led 80+ practitioners through hands-on workshops on AI agent creation, establishing best practices and democratizing automation across the organization.
MEASURE ORGANIZATIONAL IMPACT
Quantify results that matter to business leaders.
Agents now available for use organization-wide as standard practice—reducing time spent on manual tasks, improving consistency and quality, and freeing teams to focus on strategic work and human-centered problem-solving.
Transforming Team Performance
IDENTIFY SYSTEMIC PROBLEMS
Question assumptions and challenge "how things work."
Team producing more production defects than new features—missing Agile fundamentals, unclear requirements, broken QA handoffs, and poor quality practices.
BUILD SCALABLE SOLUTIONS
Create technical solutions designed for enterprise adoption.
Created Definition of Done framework, fixed QA handoff process, established proper ceremony structure, and coached Product Owners on requirement documentation.
SCALE THROUGH EDUCATION
Documentation + Training + Coaching = Lasting transformation.
Taught Scrum fundamentals to entire team, trained Product Owners on acceptance criteria, and coached engineers on in-iteration quality validation.
MEASURE ORGANIZATIONAL IMPACT
Quantify results that matter to business leaders.
40% velocity increase and 30% cycle time reduction within 1 year. Team shifted from reactive firefighting to proactive delivery—practices became model for other teams.
Technical Foundation
I maintain the technical depth to coordinate full-stack delivery, facilitate architectural decisions, and bridge technical teams with business stakeholders.
Application Portfolio I Coordinate
External-Facing Systems
- Partner APIs and integrations
- High-volume transaction processing
- Real-time policy management and quotes
Internal Applications
- Workflow management systems
- Internal tools for engineers and tech teams
- Full-stack tools for agents, underwriters, and customer service representatives
Why This Matters: I coordinate delivery across diverse application portfolios—from customer-facing systems processing millions of transactions to internal tools supporting engineers, agents, underwriters, and customer service representatives—ensuring seamless integration and consistent user experiences.
Technical Skills & Tools I Use
Cloud & Infrastructure
- AWS Services (EC2, Lambda, S3, RDS)
- DevOps & CI/CD pipelines
- Infrastructure as Code
- Cloud migration strategy
Backend Systems
- Microservices architecture
- RESTful APIs & integration
- Database design (SQL/NoSQL)
- Event-driven systems
- .NET, Node.js ecosystems
Frontend Systems
- React + TypeScript
- Component architecture
- State management (Redux/Context)
- Performance optimization
- Responsive & accessible design
Project & Program Tools
- Jira & Confluence
- Git & GitHub
- Slack & Teams integration
- Atlassian Rovo AI workflows
Why This Matters: This technical depth enables me to facilitate meaningful architectural discussions, identify integration challenges early, and coordinate delivery across complex technology stacks—ensuring business objectives translate into robust, scalable solutions.
Cross-Functional Teams I Bridge
Engineering Teams
Architects, DevOps, QA, Security specialists
From system architecture to deployment pipelines
Business Stakeholders
Product managers, executives, end users
Translating technical constraints into business requirements
External Partners
Agencies, vendors, partners
Managing complex integrations across organizational boundaries
Legal & Compliance
Regulatory requirements, audit preparation, governance frameworks
Ensuring compliance enables rather than blocks innovation
Why This Matters: I bridge technical teams with business stakeholders, legal requirements, and external partners—translating complex technical constraints into business language and ensuring compliance drives rather than blocks innovation.
Certifications & Professional Credentials
Industry-recognized certifications that validate expertise in program management, agile delivery, and cloud technologies.
PMP
Project Management Professional
PMI
PMI-ACP
Agile Certified Practitioner
PMI
CSM
Certified ScrumMaster
Scrum Alliance
AWS Certified
Cloud Practitioner
Amazon Web Services
Personal Projects
I actively build production-grade software—maintaining technical credibility that enables deeper architectural discussions and more informed program decisions.
Professional Focus
I specialize in coordinating enterprise-scale software delivery, building AI-powered automation solutions, and driving organizational transformation through systematic process improvement and cross-functional leadership.
Across my career, I've maintained a track record of delivering complex programs on time, scaling solutions beyond individual teams, and developing organizational capability through training and governance frameworks.
Core Expertise
Let's Connect
I'm always interested in connecting with professionals working on complex technical programs, AI innovation, and organizational transformation.